Privacy

Privacy Policy

Improvital Group BV (“Layzin”) has drawn up this privacy statement regarding how we collect, use and protect your (personal) data, to show you that we take the protection of your privacy very seriously.

In this statement, we inform you about how Layzin handles your personal data. This privacy statement applies to all personal data collected by Layzin for the online services we offer. Layzin qualifies as the "Controller" within the meaning of the Dutch Data Protection Act and as the "Data Controller" within the meaning of the General Data Protection Regulation ("GDPR").

When you visit our website, you automatically leave certain information. The information we receive and store depends on how you use the Layzinskin.com website. Below, you can read more about the following topics:

1. What personal data is processed, for what purposes, what is the legal basis for the processing and with whom do we share it?

1. When using the website;
2. When you subscribe to the newsletter or request information material;
3. When you create an account and shop in our webshop;
4. When you use customer service;
5. When posting a review about a product.

1. How is your data protected?
2. How long will your data be retained?
3. Access, correction and modification of your data, and other rights to which you are entitled;
4. Contact information and policy changes.

1. What (personal) data is processed, for what purposes is the data used and with whom is it possibly shared?

As part of our services, Layzin collects various (personal) data. The type of data collected depends on how you use our website and/or webshop. You can use our site in the following ways:

1. You are only visiting our website;
2. You subscribe to our newsletter or request information material;
3. You create an account (and you shop in our webshop);
4. You shop in our webshop without a login/account;
5. You shop in our webshop but you do not complete your order;
6. You will chat with us via the website;
7. You provide feedback or reviews via our site;
8. You use customer service.

Below, we describe which data we process for each type of use, why, the legal basis for processing, and the other parties with whom we may share the data. We never share your data with parties other than those listed below without your permission. We will also never sell your data to third parties.

1. You are only visiting our website

Read about our Cookie Policy here .

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors come from.

What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Types of cookies we use:

• Essential cookies: Essential for the proper functioning of the website
• Functional cookies: Remember your preferences and settings
• Analytical cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

Your cookie choices:
You can manage your cookie preferences at any time by visiting our Cookie Statement . You can also manage cookies through your browser settings, although disabling certain cookies may affect the website's functionality.

For more detailed information about the specific cookies we use, please visit our Cookie Statement .

1. You subscribe to the newsletter or request information material

If you subscribe to a Layzin newsletter or request informational materials, your personal data will be used to inform you about our products and services. If you purchase a Layzin product and provide your information, for example, by asking a question, we may inform you about other Layzin products in the future.

You can always unsubscribe from the newsletter or mailing list, via opt-out or by contacting us at info@layzinskin.com

What data
We process the following data:

• First and last name;
• In case of registration for the newsletter: e-mail address;
• When requesting information material: depending on how you request it and what you request: home/delivery address, telephone number, IP address, email address;
• When subscribing to the newsletter, you can also enter your date of birth and gender, if you wish.

What purpose
Layzin uses your data for the following purposes:

• Deliver newsletters or information materials also based on age and gender.

What legal basis
By subscribing to our newsletter and/or requesting informational materials, you unambiguously consent to the processing of the above data by opting in, so that we can send you the newsletter and/or informational materials. You have the right to withdraw this consent at any time by simply sending an email to info@layzinskin.com.

Shared with whom
We share this information with:

• The third parties who manage our mailing lists and send out newsletters;
• The third parties we engage to deliver information material.

1. You create an account (and you shop in our webshop)

To place an order through our website, you can register as a customer at layzinskin.com. You'll create an account, which is password-protected and linked to your email address. You enter your information yourself and can also change it at any time by logging into your account.

What data
We process the following data:

• First and last name;
• Residential (delivery) address;
• Email address;
• Phone number;
• IP address;
• Which products you have viewed in the past 60 days;
• Which products you ordered;
• Your last visit and login are also recorded.

We don't process any payment information. Payments to our webshop are processed by a third party (Payment Service Provider, Mollie). You can pay securely through Mollie in various ways. You only enter your credit card or bank account information on these secure pages and then complete your order there. We only receive a message from Mollie confirming receipt of your payment, not your credit card or bank account number.

What purpose
Layzin uses your data for the following purposes:

• We use the information you store in your account to process your orders – in other words, to perform the agreement with you;
• We use your IP address, email address, and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including how to refuse the use of cookies, can be found in our Cookie Policy .

What legal basis
The processing of the above data is necessary for the execution of your order - in other words, to execute the agreement we have with you.

Shared with whom
We share this information with:

• Our partners who prepare, ship and deliver the orders to you;
• Our partners who improve your online shopping experience;
• Our partners who handle the payment;
• Our partners who manage the database where all order and customer data is stored for our website.

Custom Audience Targeting
When you order products from us, and you've given us permission to do so, we may also use your email address for custom audience targeting via Facebook and Google. Layzin creates a custom audience group by uploading its customers' email addresses to an advertising tool. This group can then be linked to a specific Facebook campaign: only these Facebook users will see the campaign. If you no longer wish to be part of a custom audience advertising tool, you can indicate this at any time by emailing us at info@layzinskin.com .

1. You shop in our webshop without a login/account

To place an order through our website, you don't need to register as a customer. You enter the information we need to process your order and can change it at any time.

What data
We process the following data:

• First and last name;
• Residential (delivery) address;
• Email address;
• Phone number;
• IP address;
• Which products you ordered;

We don't process any payment information. Payments to our webshop are processed by a third party (Payment Service Provider, Mollie). You can pay securely through Mollie in various ways. You only enter your credit card or bank account information on these secure pages and then complete your order there. We only receive a message from Mollie confirming receipt of your payment, not your credit card or bank account number.

What purpose
Layzin uses your data for the following purposes:

• We use the data to process your orders – in other words, to execute the agreement with you;
• We use your IP address, email address, and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including how to refuse the use of cookies, can be found in our Cookie Policy .

What legal basis
The processing of the above data is necessary for the execution of your order - in other words, to execute the agreement we have with you.

Shared with whom
We share this information with:

• Our partners who prepare, ship and deliver the orders to you;
• Our partners who improve your online shopping experience;
• Our partners who handle the payment;
• Our partners who provide the database for our website.

1. You are shopping in our webshop and are logged into your account, but you do not complete your order.

If you place products in your shopping cart on our website but don't complete your order for any reason, even though you've left your email address (for example, because you logged into your account), we may help you complete your order. We'll do this by sending you an email with the products in your cart.

What data
We process the following data:

• Email address;
• Phone number;
• IP address;
• Which products you have placed in your shopping cart, but have not yet paid for.

What purpose
Layzin uses your data for the following purposes:

• We use the data you register to assist you by email or telephone in completing your order;
• We use your IP address and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including how to refuse the use of cookies, can be found in our Cookie Policy .

What legal basis
The processing of the above data is necessary to verify that nothing has gone wrong in your ordering process.

Shared with whom
We share this information with:

• Our partners who send the email in which we remind you of the contents of your shopping cart.

1. You're going to chat with us

If you stay on a webpage for a long time, a chat function may be launched. You can also start the chat function with Customer Care on the website if you have questions. You'll need to provide a (fictitious) chat name.

What data
We process the following data:

• Your chat name;
• (optional) email address, if you provide one yourself;
• IP address;
• The duration of your visit to our website.

What purpose
Layzin uses your data for the following purposes:

• We use the data to chat with you and advise you about our products and the use of the website;
• We use your IP address and information about your online behavior to improve our online services, products, and your browsing experience. More information about this, including how to refuse the use of cookies, can be found in our Cookie Policy .

What legal basis
Processing the above data is necessary to chat with you and to provide you with advice about our products or the use of our website, in other words, to improve our services. If you provide us with information via chat, such as your email address, you agree to its use for the purposes stated in this policy.

Shared with whom
We share this information with:

• Our partners who provide the chat software to communicate with you.

1. You provide feedback or reviews through our site

If you would like to leave a review or otherwise provide feedback on our customer service or products, you can do so on our website by logging into your customer account.

What data
We process the following data:

• Your (fictitious) name that you want to be shown with the review;
• Email address (we do not show this with your review on the website);
• Your given feedback or content of the review;
• The number of stars you give our product.

What purpose
Layzin uses your data for the following purposes:

• We use your (fictitious) name, the number of stars you have given us and your feedback or review to show our other customers what you think of our products and services;
• We may also use the data to find a solution to the problem you have reported.

What legal basis
The processing of the above data is necessary to post your feedback or review on our website and, if necessary, to contact you in that context to find a solution to the problem or complaint you have stated.

Shared with whom
We share this information with:

• Our partners who manage the website;
• Customer service that may be able to help you with a complaint.

1. You use customer service

When you contact us, for example, by submitting a question to customer service via info@layzinskin.com, phone, social media, or mail, we use your personal data to respond to your inquiry. We then record your inquiry in our customer service records.

What data
We process the following data:

• Your first and last name;
• Depending on how you contact us: your telephone number, email address and/or home address.

What purpose
Layzin uses your data for the following purposes:

• We use the data to improve our services;
• We use the data to advise you on your choices in our webshop;
• We use the data to help you if you have questions or complaints about our products.

What legal basis
The processing of the above data is necessary to advise you or assist you with questions and/or complaints, depending on the reason for your contact.

Shared with whom
We share this information with:

• Our partners who help us provide and perform customer service.

2. How is your data protected?

Layzin understands that keeping your personal data secure is very important. The data stored in our database is protected using industry-standard electronic security techniques, in accordance with applicable data security standards.

You can only access your account if you enter your email address and password correctly. All passwords and sensitive information are protected by encryption and are never visible to us.

Our websites and web applications are secured with SSL certificates. You can recognize this by the green lock icon to the left of the URL in your browser's address bar. All data you send and receive through our website is encrypted and cannot be read by third parties. Data exchange between our websites and our processing partners also takes place via secure connections.

3. How long will your data be retained?

Layzin will not retain your data longer than legally permitted and necessary for the purposes for which your data is processed. The retention period for certain data depends on the nature of the data and the purposes for which it is processed.

4. Access and correction of your data and other rights to which you are entitled
5. Access, correction and deletion of your data

If you wish, Layzin can provide you with an overview of your personal data that we have on file.
If the information proves to be incorrect, or if its retention violates applicable laws and regulations, we will correct it or delete it at your request. Requests for access, correction, or deletion of data can be submitted at any time by sending an email to info@layzinskin.com. Layzin will then delete or modify your data within four weeks after confirmation.

1. To object

If you disagree with a particular processing of your data, you can object to it at any time by sending an email to info@layzinskin.com. We will respond to your objection as soon as possible after receiving your email, but in any case within four weeks.

1. Data portability

You have the right to data portability. This means you have the right to receive the personal data you have provided to us in a usable format so that you can transmit it to another controller. If you would like to receive your data in such a format, please send an email to info@layzinskin.com. We will then contact you as soon as possible to discuss the format in which you would like to receive the data. After this contact, we will respond to your request and provide the data within four weeks, and no later than three months if the request is complex.

1. Withdrawal of previously given consent

If you have given us consent to process your personal data, you can withdraw this consent at any time by sending an email to info@layzinskin.com. We will respond to and confirm your request to withdraw consent as soon as possible, but in any case within four weeks.

1. Submitting a complaint to a supervisory authority

If you have any concerns or questions about the way we handle your Personal Data, including how we have processed your Personal Data, you can report this to a data protection authority that is competent to hear such complaints.

5. Contact details and changes to this policy

If you would like to contact us with any questions or comments about this privacy statement, you can do so using the following contact details:

Improvital Group BV
Email address: info@layzinskin.com
Postal address: Mariannalaan 29, 7316 DS, Apeldoorn, The Netherlands

This Privacy Policy may be changed by Layzin from time to time, if new developments occur and/or if it deems this necessary.